Pecenongan, Central Jakarta
Job Descriptions :
- Respond promptly to all incoming WhatsApp messages related to inquiries about menu items, promotions, locations, and other general information.
- Provide accurate information and assistance in a friendly and professional manner.
- Address customer complaints effectively by understanding their concerns and providing appropriate solutions or compensations.
- Escalate complex issues to management when necessary while maintaining communication with the customer until resolution.
- Manage reservations for dining experiences across all restaurant locations.
- Coordinate bulk orders efficiently by liaising with kitchen staff to ensure timely preparation and delivery.
- Assist the marketing team with promotional campaigns by disseminating information through broadcasts channel or direct messages.
- Gather feedback from customers on new promotions or services offered.
- Maintain accurate records of interactions with customers using CRM tools or spreadsheets.
- Prepare regular reports on common inquiries/complaints trends that can help improve service quality.
Requirements :
- High school diploma required; Bachelor’s degree in any related field preferred. Fresh graduates are welcome to apply.
- Previous experience in guest relations/customer service roles within the hospitality industry is highly desirable.
- Excellent written communication skills.
- Strong problem-solving abilities coupled with empathy towards customers’ needs.
- Ability to work independently under pressure while managing multiple tasks simultaneously.
- Proficiency using messaging apps (e.g.,WhatsApp Business) along CRM systems/tools.
- Basic knowledge of Microsoft Office Suite (Word, Excel).
- Friendly approachable demeanor capable of building rapport quickly over text-based communications.
- Detail-oriented mindset ensuring accuracy every interaction.
- Full Work From Office (WFO), Monday to Friday during office hours.
Let’s build something impactful together!
Submit your CV to recruitment@hangtuah.co.id
Don’t forget to tell us why you’d be a great fit 💡
